Get in Touch With Us
Got a question about something you read on shopcollectionlounge.com, spotted an error, or want to flag a casino offer that has changed? This page explains how to get in touch and what kind of enquiries we handle.
How to Contact the US Online Casinos Team
Email is the best way to reach us. Send your message to [email protected] and include a short summary of what you need — a correction, a general question, or feedback on a review — so we can route it to the right person and reply faster. We read every message personally; we do not rely on automated replies to close out enquiries.
We aim to respond within a couple of working days. During busier periods it can take a little longer, but every message does get a reply from someone who has actually read it.
What This Contact Page Can Help With
We cover a specific niche — US online casinos, their bonuses, banking options, and licensing status — so most enquiries fall into a handful of categories:
- General questions — about how our rankings work, what "editorial rating" means, or how a specific term like RTP or wagering requirement applies to a listed offer.
- Corrections — bonus terms, offer amounts, and licensing details change often. If something looks out of date, we want to know so we can look into it.
- Feedback on content — suggestions for topics we have not covered, or casinos you think we should be reviewing.
- Partnership or editorial enquiries — if you represent a licensed casino operator or a payment provider and want to discuss coverage, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, mention this in your message and we will point you toward appropriate support resources.
What We Cannot Do From This Page
We are an independent comparison site, not a casino operator, payment processor, or licensing body. That means there are some things we cannot help with directly:
- We cannot process deposits, withdrawals, or account verification — those requests go to the individual casino's own support team, usually reachable through live chat or email once you have signed up.
- We cannot access or close a casino account on your behalf.
- We cannot override a casino's bonus terms, wagering requirements, or eligibility rules — these are set by the operator, not by us.
- We do not offer legal advice on state-by-state gambling regulations, though we do explain the general landscape across our content.
If your enquiry relates to any of these, the fastest route is the support channel listed on the specific casino's own site.
Reporting an Inaccuracy or a Concern About a Listed Casino
Offer amounts, editorial ratings, and licensing status can shift without much notice, and we rely partly on reader reports to keep listings current. If you have direct experience — good or bad — with a casino featured on this site, including any of the operators reviewed here such as Raging Bull, Uptown Aces, or others in our rankings, we would like to hear about it. Please describe what happened as specifically as you can: the offer involved, roughly when it occurred, and what outcome you experienced. This helps us investigate properly rather than acting on a vague complaint.
We should note upfront: this site may earn a commission when readers sign up through links to some of the casinos we list. That relationship never decides how an operator is ranked or reviewed — ratings are based on our own editorial assessment.
Looking for Something Specific Before You Write In?
Many questions we receive are already answered elsewhere on the site. If you are trying to work out how bonus terms, licensing, or payment methods apply to a particular casino, check the individual review first — it usually covers wagering requirements, deposit limits, and eligibility in detail. Readers outside the US, or those researching alternatives, may also find our page on trusted non-GamStop casinos in the UK useful for a different market's perspective.
A Note on Responsible Gambling
If your message touches on gambling harm — for yourself or someone you know — please say so plainly when you contact us. We will not have all the answers, but we can point you toward established support services and self-exclusion tools. If you need immediate help, your state's problem gambling helpline or the National Council on Problem Gambling are appropriate starting points regardless of which casino is involved.
Why Reader Feedback Matters Here
Online casino terms, licensing details, and bonus structures change more often than most industries. A review that was accurate six months ago can be stale today. Every correction or tip we receive gets checked against current information before anything on the site is updated, and we appreciate the readers who take the time to flag it.
Thank you for visiting. Whatever the reason for reaching out, a real person will read your message and reply.