Unfortunately we are unable to offer returns or exchanges at this time.
Due to the speed in which our products sell out we can’t guarantee a restock. However you can be one of the first to be notified when a sold-out product is restocked! Just enter your e-mail address on any sold-out product's page to be contacted when it is back in stock!
Collection Lounge is not responsible for lost, stolen or damaged packages. Packages are shipped with love and care at our facilities, and we understand that not all carriers have the same care we have. In the event that your package is lost, stolen or damaged we will help you file a claim with the appropriate carrier.
Any issues must be reported within 4 business days from when the order was delivered by the carrier. Please send a photo of the issue in question to firstname.lastname@example.org. We don’t accept returns or exchanges for the following: placement, stitching
Yes, we offer free shipping on all orders over $125 (U.S. Only
Orders are shipped USPS or UPS (Deliveries typically take anywhere between 1-5 business days, however due to unforeseen circumstances there can be shipping delays in transit out of our control).
If you purchased In-Stock items along with Pre-Order items, your entire order will be held until all items are available to ship. We will not split ship your order. If you feel your order your should have shipped already and haven’t received a shipping confirmation email please reach out to our customer service department at email@example.com and we would be glad to take a look at your order.
An official Loungefly drop does not mean that we have our stock in just yet. As our supplier Loungefly gets the entire shipment, then then split it up and start shipping the shipping process to their small shop. This process can take some time so all small shops received their stock at different times.
Unfortunately we are unable to ship to PO Boxes.
Unique and high demand designs often sell-out and by pre-ordering you are ensuring that you will get one of the products, even if they sell-out everywhere else. By pre-ordering with us, you are being placed on our list of priority customers for that particular item(s).
The estimated shipping date will be highlighted on the product's page. As this date is an estimate, it is subject to change without notice. Please monitor the website should you wish for an update on your preorder. If you purchased In-Stock items along with Pre-Order items, your entire order will be held until all items are available to ship. We will not split ship your order.
All of our availability dates are good faith based on what our suppliers share with us. That being said estimated dates can often be pushed back due to factors that are out of our control. We will update Pre-Order dates, as we are notified. These updates can be found on the product page, or our Pre-Order Updates page.
Please reach out to firstname.lastname@example.org
Pay in Full or Deposits are non-refundable. However, cancelled pre-orders will be applied as an account credit and can be used for future purchases.
By choosing the deposit option, you will be paying $5 for each wallet and $10 for each mini backpack or crossbody. You will not need to put all of your money down until the item your ordered is ready to ship. Once your item arrives in you will be sent an invoice for the remaining balance to be paid before your item ships out.
Please note that slight irregularities in Loungefly products are common. Irregularities include but are not limited too: revealed stitching, upside down logo plates, paint not aligning with patterns, dimples in faux leather, etc. An exchange or refund will not be made for these irregularities.
AOP is defined by All Over Print Patterns. These are items that have a print that covers the whole item and may vary from item to item. With any and all AOP Patterns we are unable to guarantee placement or offer refunds or exchanges.